Refund Policy

At Ce Soire, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, our returns policy is here to help.

Eligibility for Returns:

  • Returns are accepted within 30 days of the original purchase date.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Sale items or items purchased with a discount are final sale and cannot be returned.

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Non-Returnable Items:

  • Gift cards

  • Personalized or custom-made candles

 

Return Process:

  1. Initiate Return:

    • Email us at [your email address – info@CeSoire.co.uk]] with your order number and reason for the return.

    • We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
       

  2. Pack Your Items:

    • Place the items securely in their original packaging.

    • Include the RMA number and a copy of the receipt or proof of purchase.
       

  3. Ship Your Return:

    • Ship the return to the address provided in the return instructions.

    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
       

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • If the item has been used and you are not satisfied, we will offer store credit.
     

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [your email address] with your order number and details about the issue.
     

Shipping Costs:

  • Return shipping is the responsibility of the customer.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If the return is due to our error (incorrect or defective item), we will cover the return shipping cost.
     

Contact Us: If you have any questions about our returns policy, please contact us at:

Ce Soire Customer Service
Email: [your email address – info@CeSoire.co.uk]]
Address: [your business address – 137 derby road – due to change]

Thank you for shopping with Ce Soire!